Warranty Policy

Warranty & After-sales Service

Note: Only orders purchased on our website (https://www.headeer-europe.com) qualify for our 12-month after-sales and repair service. If you bought your Headeer electric bike or electric scooter on Amazon, eBay or other third-party platforms, please contact the customer service team of the platform where you placed your order for after-sales support and repairs. Per our company policy, the platform from which you purchased the product is responsible for providing full after-sales service.

1. Electric Bike / Electric Scooter Warranty

  • Within 7 days from delivery: We offer refund or replacement only if the product failure is confirmed to be caused by material or manufacturing defects. Return and exchange shipping fees will be covered by us in this scenario.
  • 7 days to 12 months after delivery: If you encounter product quality issues, we provide free replacement parts and free repair service. You do not need to pay the shipping cost to send the defective item back to us, but you will be responsible for the outbound shipping cost when we send repaired goods or new parts back to you.

    Please contact our customer service before returning any defective item to get the correct return address and return instructions.

    Important: Always communicate with our support team before sending parcels to our overseas warehouse. Unauthorised returns may get lost or unclaimed. Thank you for your cooperation.

2. Warranty for Spare Parts & Accessories

  • Within 7 days: Free replacement of defective accessories, and we cover all logistics costs.
  • 7 days to 12 months: We supply replacement accessories free of charge, but the shipping cost will be borne by you.
  • After 12 months: The warranty expires. You will need to purchase spare parts at your own cost.

All customers who purchased products on or after January 1, 2025 enjoy a 12-month warranty for accessories.

For orders placed before January 1, 2025:

  • Battery, motor and controller: 6-month warranty
  • Display and charger: 3-month warranty
  • All other accessories: 12-month warranty

3. Consumable Parts

Consumable parts can be replaced free of charge within 7 days after delivery if they arrive defective. Damage that occurs during regular use is not covered by warranty, and you will need to purchase replacements yourself.

Consumable parts include: tire kit, brake kit.

4. Warranty Exclusions (Warranty Void)

The warranty will become invalid and all warranty rights will be forfeited if any of the following situations apply:

  • The product is modified, disassembled or repaired by unauthorised technicians; or non-original / faulty replacement parts are installed.
  • Damage results from accidents, external impact, extreme weather or other external forces.
  • Malfunction caused by dirt, dust, impurities, water ingress or foreign objects inside the product.
  • The product is ridden in heavy rain or submerged in water deeper than 4 cm.
  • Serial numbers, identification marks or labels on the product or components are removed, altered or become illegible.
  • Dents, mechanical shock, thermal damage, cracks or breakages on parts caused by improper use, not manufacturing defects.
  • Corrosion, condensation and other damage caused by improper storage conditions.
  • The product is used in ways that violate the instructions in the user manual.
  • Damage from vandalism or intentional destruction.
  • The warranty period has expired.

5. Purchased Spare Parts

Separately purchased spare parts are not covered by this warranty.

6. Check Your Warranty Status

All Headeer customers are covered by our warranty policy starting immediately upon purchase. If you are unsure whether your product is still under warranty, please send an email to service@headeer-europe.com to verify your warranty eligibility.