Shipping & Tax Policy

I. Shipping Coverage and Tax Policy

Applicable Regions

We currently ship only to the following 25 EU countries:

Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Hungary, Slovakia, Finland, Bulgaria, Croatia, Austria, Italy, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia, Romania.

Non-EU Regions

Shipping is not yet available to regions outside of the above-listed countries.

Tax Information

• All product prices exclude Value Added Tax (VAT).
• For the listed 25 EU countries, no additional import duties or shipping fees will be charged.

II. Order Processing and Delivery Time

Processing Time

Orders are processed within 12–24 hours on business days (weekends and holidays excluded).

Shipping and Delivery

Orders are shipped from our Poland warehouse within 24 business hours.

Estimated delivery time is 4–7 business days. Actual delivery time may vary slightly depending on logistics conditions.

Out-of-Stock Items

Please allow 10–14 business days for shipment after restocking.

Tracking

To track your order, log in to your account and go to the Order Details page, then click Track for real-time updates.

Supported carriers: UPS, FEDEX, DPD

III. Other Information

Customer Service

For any assistance, please contact us at service@headeer-europe.com.

We aim to respond within 24 hours.

Uncontrollable Delays

Extreme weather, customs inspections, or other unforeseen circumstances may cause delivery delays. We recommend checking your tracking information regularly for updates.