Refunds & Returns Policy

Return & Refund Policy

If you wish to change or cancel your order, please contact us before your order is processed (usually within 12 hours after placing the order). Your order may be modified or fully refunded prior to shipment. Refunds will be issued once our support team has reviewed and confirmed your request.

Products purchased from https://headeer-europe.com are eligible for returns only under the conditions listed below:

1. Returns for Quality‑Related Issues (within 7 days of delivery)

You may submit a return request if you discover manufacturing‑related quality defects within 7 calendar days after receiving your order. Please provide photos or videos showing the defect to help us verify the issue. We will cover all return‑shipping costs in this case.

  • The item must be returned using its original packaging and must include all original accessories, manuals and components.
  • You are responsible for properly packing the product for return shipment.
  • After your return application is approved by our customer support team, you will receive the authorised return address.
  • You must ship back the goods and share the tracking number plus tracking link with us within 7 days of approval. Return requests will expire if this deadline is missed.

Once the parcel has been dispatched

Once your package has been shipped out and cannot be intercepted, please get in touch with our support team. You may return the goods after you receive the parcel, but you will be responsible for all associated shipping fees.

2. Wrong or Mismatched Item Received

If you receive an incorrect product or an item that does not match our website description, you must submit your return request within 7 days of delivery / collection.

3. Non‑Quality‑Related Returns (Change‑of‑Mind)

We do not offer unconditional change‑of‑mind returns. If you still insist on returning the product for personal preference reasons:

  • The product must remain unopened and in its original condition.
  • You will bear both outbound and return shipping costs, which typically range from €150‑230.

4. Damaged Products

Items that have sustained damage cannot be accepted for return. Repair service will be provided instead. Damaged returned units cannot be resold, thank you for your understanding.

5. Disassembled Product Return (No Visible Signs of Use)

If you have disassembled the product but there are no signs of wear‑and‑tear, and you request a return for personal reasons: we will only refund 50% of the product price. Shipping costs for both directions will be deducted from your refund. If you arrange return shipping yourself, only our original outbound shipping cost will be subtracted.

6. Logistics‑Related Circumstances

  • For items damaged or lost due to logistics faults: we cover shipping costs and will resend replacement goods.
  • If you provided an incorrect delivery address when ordering: you pay for reshipment fees.
  • If you refuse delivery of the parcel: you are liable for both‑way shipping costs (€100‑200).

7. Return of Incorrectly‑Ordered Accessories

If you ordered the wrong spare accessories and wish to return them, you must send them back to our warehouse at your own cost. The original outbound shipping cost for accessories will be deducted from your final refund amount.

Refund Processing

After receiving, inspecting and verifying the serial number of your returned goods, our team will notify you whether your refund application is accepted or rejected.

Approved refunds will be processed to your original payment method. Please allow 2‑7 working days for funds to appear in your account. Restocking fees and return‑shipping charges will be deducted accordingly.

Item Damage Upon Receipt

Please inspect your goods immediately on delivery. Contact us right away if your order arrives defective, broken, or if you have received the wrong item so we can assess and resolve the problem.

Important Note: Per updated PayPal policy, order cancellations may incur a handling fee equal to 5 % of your total order value.

To start a return procedure, email us at service@headeer-europe.com. Please include your order number and full description of your situation. Our after‑sales team will assist you with your refund request. Please communicate with us promptly. Thank you for your cooperation.